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Clear legal terms for Malaysia

We set out how access, data use, cookies, retention, and account changes work on bmw2u.

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How our legal rules apply

bmw2u Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This page explains the legal basis for how we handle your account, your data, and the records linked to your activity. Some parts can change with local law, so access is available only where that law permits. When you open an account, we may ask for

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details needed to verify identity, reduce fraud, and keep the record accurate. We also keep transaction logs, device logs, and message history for security checks, dispute handling, and retention duties under the rules that apply to us. If you use Touch 'n Go, GrabPay, Boost or
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FPX, the same recordkeeping may apply to deposits and withdrawals so we can match each request to the correct account. You can ask for corrections, updates, or a copy of the data we hold through our support channels.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

CONTACT PATHS

Where to send legal requests

For access, correction, or a query about how this page applies to your account, you can reach us through the support desk, the message form in your account area, or the email channel listed in your profile. We route legal requests to the right team, then respond in the order they arrive. Keep your account email and any reference numbers handy so we can verify the request quickly.

Team online

Support desk

Use the support desk for a quick route to legal requests tied to your account. Share your registered email, the issue, and any dates or receipts so we can locate the record faster.

Account inbox

If you are already logged in, the account inbox lets you send a written request with the same details. We keep the thread on file so you can follow the progress without repeating yourself.

Email channel

For formal changes, use the email address shown in your profile and state whether you want access, correction, or removal where the law allows it. We will confirm what we can action and what we must keep.

DATA CARE

How we handle data and access

We keep the legal side of your account tied to a few clear controls: login protection, cookie choices, retention windows, and request handling.

Data use

We use account details to verify your identity, process requests, keep records accurate, and handle disputes. We do not use the legal record for anything outside the stated purpose without a valid basis.

Cookie choices

Cookies help us keep you signed in, remember page settings, and protect sessions. You can clear them in your browser, but some features may need a fresh login after you change those settings.

Account security

If your login looks unusual, we may ask for extra checks before we accept a change or release a record. That helps stop unauthorised access and protects the details linked to your account.

Retention

We hold legal and transaction records for as long as needed to meet the law, settle disputes, and keep audit trails complete. Once a record is no longer needed, we remove or anonymise it under our internal process.

Change requests

You can request a correction, update, or copy of the data we hold by using support. Tell us exactly what should change, and we will confirm what can be updated and what must remain on file.

Access control

Only staff who need a record for support or compliance can view it. We keep access logged, limit sharing, and use the same controls whether the request comes from mobile or desktop.

Questions about your legal rights

These answers focus on what you can ask us to do with your account record, how access works, and what happens when local law sets a limit. If your request needs verification, we may ask for the email or phone number linked to the account before we act, and we will explain any part that must stay on file.

Yes. You can ask for a copy of the data we hold about your account, and we will send what local law allows after we confirm you are the account holder.

Send the correct detail through support, together with any record that helps us match the request. We will update the file where possible and tell you if a legal reason keeps part of it unchanged.

Access can be limited when local law requires it, when identity needs checking, or when we must protect a record linked to a dispute or security issue. We always try to explain the reason clearly.

Cookies do not replace your account file, but they help us keep you signed in and remember settings. You can clear them anytime, although you may need to log in again after that.

We keep records for as long as needed for the legal purpose they were collected for, including dispute handling and audit needs. After that, we remove or anonymise them under our internal process.

Our support team receives it first, then passes it to the group that handles legal access, correction, or retention matters. You will get a reply through the same channel you used, once verification is complete.

Clear legal terms for Malaysia

Where to send legal requests

Support desk

Account inbox

Email channel

How we handle data and access

Data use

Cookie choices

Account security

Retention

Change requests

Access control

Questions about your legal rights

01 Can I ask to see the data you keep?

02 How do I correct an account detail?

03 When can access be limited?

04 Do cookies affect my account record?

05 How long do you keep records?

06 Who handles a formal request?

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